MM: Issues
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This document is a summary of our procedures. The full details are in our Accountability Guide.
Complaints
If you feel a person has violated our Code of Conduct in their interaction with you, you should inform your Community Administrator. Visitors and others who are not members of TarValon.Net, do not have a specific community representative, but the Mayor would be happy to assist you. They will investigate the matter and if the complaint is upheld, the person will be subject to disciplinary procedures. This also applies if someone feels you have violated our community standards.
Discipline
If a person is judged to have violated the site rules, they are subject to discipline, up to and including suspension or termination of membership.
Mediation
Occasionally, two members may have an issue that is not covered by the code of conduct, but which negatively affects their experience. In these situations, we may recommend mediation. This is not a requirement.
Chain of Command
If you are unsatisfied with the response of the Community Administrator, then you can escalate the incident to the Director of Membership. This is not for when the Hall has found there to be no issue, or has dealt with it in a way you feel is insufficient.
Unusual Circumstances
The Amyrlin has the right to bypass the standard procedure and suspend membership, but this is for rare circumstances.
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