Survey Project Manager

Overview

This is a staff position in the Department of Administration. The MSPM is responsible for the planning, execution, analysis, and reporting of the annual Membership Survey. The survey itself can change drastically from year to year depending on what sort of data Execs are looking for; the data is utilized to make decisions at Administrative meetings to strategically plan changes to the community.

It is not a rotating position.

Chain of Command

The Membership Survey Project Manager reports to the Director of Administration.

Time Commitment

This position has variable time commitment, which averages 3 hours a week.

Job Duties

• Solicit options for a membership question on the survey.
• Evaluate the prior year survey questions for improvement - wording, paragraph vs scale, etc. Also addition/deletion of questions.
• Liaise with other departments for updates to the questions in their sections annually.
• Network with department directors and officers to determine intent behind questions.
• Either alone or with department staff update Lime Survey software with edits to survey.
• Liaise with Marketing and/or Community Outreach to prepare graphics and activities surrounding the survey including building anticipation and encouraging participation in the survey.
• Clean survey data before sending to departmental staff for analysis.
• Work with department staff, including Statistician (if position filled) to provide an executive summary for the Board and Execs for the Administrative Meeting.
• Expand executive summary into full report to be provided to membership and archived in the Library. Ideally report would include comparison and trends against past surveys where possible as well as tie results to results of the Administrative Meeting.

Expectations

• Check the relevant forum(s) and email weekly.
• Participate in relevant forum discussions.
• Respond to email within 4 days.
• Confidentiality of both survey data as well as discussions within department forum
• To meet deadlines as provided, or communicate any difficulties as soon as aware of said difficulty.

Qualifications

• Proficiency with Microsoft Office and Google Drive related document types
• Associates degree or better
• Community member in good standing
• Member of 2 or more years

History

Membership Survey Project Managers

• Ennairam Lamp - May 05, 2011 - present
• Mashiara Al'Kama - Unknown - December 3, 2009